Case study:
Bespoke negotiation training
Negotiating win-win outcomes - bespoke training
Client: Scottish Legal Complaints Commission
I was commissioned to design and deliver online bespoke training on negotiation skills for a team of Case Investigation Mangers at the Scottish Legal Complaints Commission. They are the first point of contact for all complaints about lawyers in Scotland and need to negotiate with a wide range of stakeholders.
“
Catherine brought a wealth of knowledge and experience to the negotiation skills training she provided for us.
She clearly understood the brief and prepared and delivered relevant and interesting information during the session itself.
She provided a great mix of background theory with practical experience, tools and suggestions.
She had clearly taken the time in preparing to understand the work of our organisation and what we were looking for and delivered a very helpful, bespoke session as a result."
Mark Paxton, Case Investigations Manager, Scottish Legal Complaints Commission
“
I can confirm the training was the talk of the Scottish Legal Complaints Commission office in the days afterwards and staff had both enjoyed it and got a lot out of it."
Neil Stevenson, Chief Executive, Scottish Legal Complaints Commission